Frequently Asked Questions

As no two patients are the same, no two therapy protocols are the same. The first therapy session, however, usually follows a fairly structured path to ascertain the best path of action: 

• Once you and therapist would agree to commence the therapy, you would be provided with appointment to attend your first session
• Our therapist will introduce themselves and provide information as to their background, training, and the therapy process. 
• They will offer you the chance to ask any questions to put your mind at ease about the process.
• They will listen and treat you with respect at all times, paying attention to the smallest of details.
• They will invite you to discuss any specific topics/areas of concern you would like to address during the therapy sessions.
• Based on your responses, they may ask further questions to better clarify and assess these issues.
• If they are able, they may offer an early indication as to how they would like to proceed in addressing these concerns and invite feedback.
• The therapist and you will agree on the therapy goals early on and you would be supported to work towards the achievement of these goals.
• The therapist will suggest a number of psychological strategies for you to rehearse in the therapy session. You may also be asked to practice these strategies in between the sessions to improve your emotional wellbeing.
• In closing, the therapist will ask for your opinion on the session and you will negotiate the time of your next session.

Health 2 Lifestyle does not recruit unqualified therapists.  Prior to their commencementwith Health 2 Lifestyle, all therapists are asked to supply a copy of their university qualification, their current membership with their relevant professional association such as PACFA for psychotherapists, AASW for social workers or ANZACATA for art therapists.We also carefully check all the therapists’ employment history and speak to at least three of their referees to verify their experience and quality of service delivery as well as their ongoing commitment to people they work with.

Definitely.  Our therapy room is having an excellent ventilation with a window being open and air purifier filtering 99% of viruses and impurities from the air.

All the therapists have current NDIS, Police and Working with Children clearances.  They have all completed First Aid Certificate Course, Department of Health Service infection training, as well as NDIS orientation and communication modules.  They are all fully vaccinated for Covid 19 and professionally fitted with N95 masks which they wear in therapy sessions to keep everyone safe.  We are also happy to provide online and over the phone therapy in situations of high community transmissions.

All our therapists are trained to make their patients feel comfortable and at ease. They are finely attuned to a patient’s feelings and welcome feedback from a people who visit our clinic.  We are here to support you and would follow your feedback of how to make you comfortable, ensuring you feel well in our company.

All of them can provide psychological servicesand teach people a wide range ofpsychologicalstrategies to improve overall emotional function. In addition to this, Social Workers also often specialise in relationship challenges and can support people with a number of practical tasks, such as applying for Centrelink benefits, writing a Housing Support Letter, or assisting the NDIS participant in looking for a new housing or employment.Accredited Mental Health Social Workers can also provide Medicare services for people with current Mental Health Treatment Plans.

Whist psychotherapists, social workers and art therapists and counsellors can all apply various evidence-basedoutcome measures to assess the clients’ progress in therapy and assess the client’s psychosocial and mental health function, a psychologist can also provide a diagnostic assessment regarding the patient’s cognitive status and may also offer support to GP in diagnosing such conditions as Autism Spectrum Disorder.

Psychological services are much more costly when compared to the services of Psychotherapist, Art Therapist Counselloror Social Worker.  Accordingly,psychotherapy, social work, art therapy and counselling may offer a useful and cost-efficient option, particularly for NDIS participants with limited NDIS funds.

Yes, we do, but only for NDIS participants.

We do but only for NDIS participants who receive therapy from Health 2 Lifestyle. 

For clients with Medicare coverage, we use a sliding scale fees for the services of accredited mental health social worker.  If you are on a Centrelink benefit you may have to pay a small out-of-pocket fee.

If you are a private client, you will have to pay the entire cost.

NDIS covers the full cost of Health 2 Lifestyle services, so there are no out of pocket expenses for NDIS participants.